DESTINATION	TIME (WORKING DAYS)	COST
NEW ZEALAND	1 – 3 DAYS	$10 Fixed Price Due to fuel price increase and we are reveiw it Month by Month to make free shipping NZ wide.

 

How do I know when my order has shipped out?

Once your order has been dispatched, you will receive an email with the tracking number (for tracked services) and tracking link where you will be able to keep up to speed with progress. Magnetic Tiles dispatches orders Monday to Friday and generally dispatches the same day of order if placed before 11:00 AM NZST

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.

Unfortunately, Magnetic Tiles has no control over these charges. Customs determines these charges and Magnetic Tiles has no way of knowing what these charges may be. Magnetic Tiles is not responsible for any actions taken by customs or the chosen package delivery service.

Returns & Exchanges

Magnetic Tiles aims to make returns and exchanges as simple as possible. If you would like to return or exchange, please contact us first.

• Returns must be in brand new condition, with original packaging
  Returns must be postmarked for return within 30 days of the original delivery to you. (If they are a gift, this period is extended in the months of November and December to be 30 days after Christmas to allow the recipient to try them on first)

If your Magnetic Tiles have a manufacturer defect, we will, of course, repair or replace them for you at no cost.

Warranty

All Magnetic Tiles are warranted against manufacturing defects for a full 12 months.

Magnetic Tiles does not warrant against accidents or lack of care that result in cracks, breakage, or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of Magnetic Tiles.

If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.