FAQs
Putting Safety First
Yes. All MAGNETIC TILES® products comply with U.S., E.U., and other international safety regulations, exceeding requirements for testing and product safety. They are made with food-grade MABS plastic, free of BPA, phthalates, latex, and toxic materials. Active adult supervision is recommended, especially for young children.
They are made with food-grade MABS plastic that is free of BPA, phthalates, latex, and toxic materials.
MAGNETIC TILES® sets use high-quality ceramic (ferrite) magnets, while sets use rare earth neodymium magnets.
Yes. MAGNETIC TILES® products are compliant with all CPSIA regulations, including lead levels.
They are designed in the U.S. and manufactured in Indonesia, China, India, and the Philippines.
Building Set Basics
MAGNETIC TILES® sets are ideal for children aged 3 and up, as well as adults with playful hearts and big imaginations. They are designed for anyone who enjoys creative playtime.
MAGNETIC TILES® sets stand out due to their commitment to safety and quality. They use superior, non-toxic materials subjected to rigorous testing. Additionally, the tiles feature signature rivets and a reinforced lattice structure, providing extra durability and preventing breakage.
Yes, purchases made through the MAGNETIC TILES® online shop come with a 1-year limited warranty
If your MAGNETIC TILES® pieces are damaged during normal use, it’s recommended to contact the company. Damaged toys should not be played with. To protect your tiles, avoid kicking, throwing, or stepping on them, and consider storing them in the MAGNETIC TILES® Storage Bin & Interactive Play-Mat.
MAGNETIC TILES® support learning in math, science, and creativity. They are designed to help children develop social, motor, cognitive, and emotional skills, including cooperation, communication, problem-solving, and building self-confidence.
Originally created during a geometry lesson, MAGNETIC TILES® are now widely used in classrooms to engage students in learning letters, numbers, colors, patterns, mathematical concepts, basic geometry, and STEAM concepts. They also help students develop collaboration and problem-solving skills.
MAGNETIC TILES® pieces have a 3-inch base measurement or pieces measure approximately 1 inch by 1 inch, making them easy for little hands to manipulate.
Yes, MAGNETIC TILES® building sets are compatible with each other, allowing for expansive creations and limitless adventures.
MAGNETIC TILES® sets intentionally do not include instruction guides to encourage open-ended, creative play without boundaries. For inspiration, you can visit their social media pages.
New users might need a little assistance to get started. It’s recommended to begin with basic structures like stacking, building a cube, or creating a small house. For more ideas, you can check out MAGNETIC TILES®’ social media platforms.
Using and Caring For Your Playsets
No, MAGNETIC TILES® products are not waterproof. They should not be submerged, held under running water, or used in pools or other bodies of water. If water does get inside the pieces, it’s recommended to stand them up against a wall to help them drain and dry. While there’s no safety risk if the tiles get wet, it’s best to keep them on dry land to avoid potential issues like mold, mildew, or rust.
To clean the tiles, simply wipe them down with a damp cloth or a non-abrasive cleaner. It’s advised not to use harsh cleaners or other ingredients that might degrade the plastic material over time. For organizations using large quantities of magnetic shapes, it’s recommended to rotate and wipe down batches every 72 hours before reuse.
When not in use, store MAGNETIC TILES® pieces in a dry place away from heat sources. Keep them off the floor and out of reach of children younger than 3 years old. The best storage solution depends on how many sets you have. The MAGNETIC TILES® Storage Bin & Interactive Play-Mat is highly recommended, as it keeps the tiles secure and can also be used for imaginative play. Other storage ideas include clear storage bins and woven baskets.
General Questions
Magnetic Tiles® are colorful, translucent magnetic building tiles that allow children to explore math, science, and creativity through play. They are designed for open-ended construction and STEM learning.
Magnetic Tiles® are recommended for children ages 3 and up due to small magnets and choking hazards. Adult supervision is advised for younger kids.
Magnetic Tiles® are designed to work best with other Magnetic Tiles® sets. While some brands may have similar magnets, compatibility isn’t guaranteed.
Product & Safety
Yes, Magnetic Tiles® meet all U.S. safety standards (ASTM F963 & CPSIA). The magnets are securely embedded, and the tiles are made from durable, BPA-free materials.
No, Magnetic Tiles® are rigorously tested and free from lead, phthalates, and BPA.
Discontinue use immediately and contact Customer Service for assistance. Magnetic Tiles® are designed for durability, but broken pieces can pose a safety risk.
Purchasing & Warranty
They are available on the official website (https://www.magnatiles.co.nz/), Amazon, and select toy retailers.
Magnetic Tiles® come with a 06-Month limited warranty covering manufacturing defects. Contact support for claims.
Replacement tiles may be available for purchase. Check the website or contact Customer Service.
Cleaning & Care
Wipe with a damp cloth and mild soap. Avoid harsh chemicals or submerging in water.
They are designed for indoor use. Exposure to moisture or extreme temperatures may damage them.
Shipping & Returns
Shipping times and fees vary by location. Orders typically process within 1–3 business days.
Unopened items can be returned within 3 days for a refund. Contact support for authorization.